Terms & Conditions

These Terms and Conditions of Use ("Terms") govern your access to and use of the Cyonse website located at [INSERT WEBSITE URL] ("Website"), operated by CYONSE PTY LTD (ABN 80 694 798 868) ("Cyonse", "we", "us", "our"), a company  incorporated in Victoria, Australia.

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By accessing or using this Website, you agree to be bound by these Terms. If you do not agree, please do not use this Website.

This Website is an informational resource only. It describes Cyonse's role as an introducer and referral coordinator for an exclusive network of specialist cyber incident response service providers across Australia.

This Website does not:

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• offer subscriptions or membership accounts

• facilitate online purchases or payments

• provide real-time incident response through this platform

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To engage Cyonse's services, please contact us directly using the contact details provided on this Website.

The information published on this Website is general in nature and is provided for informational purposes only. It does not constitute professional advice, including legal, technical, security, or insurance advice. 

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You should not rely on any content on this Website as a substitute for obtaining qualified professional advice tailored to your specific circumstances. Cyonse accepts no liability for any loss or damage arising from reliance on information published on this Website.

4.1 Introducer Role Only 

Cyonse operates exclusively as an introducer and referral coordinator. Cyonse does not provide, supervise, manage, or control the delivery of any cyber incident response services to any client, policyholder, insurer, or other party ("Client"). 

4.2 Law Firm Engagement Structure

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Following a referral by Cyonse, the relevant service provider will enter into a direct agreement with the law firm nominated by Cyonse for the relevant matter. This structure is intended to support the engagement of the service provider through the law firm for the purpose of maintaining legal professional privilege in connection with the relevant cyber incident. Cyonse is not a party to that direct agreement.

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4.3 1800 Hotline Intake Process

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Where a matter is initiated through the 1800 hotline referred to on this Website, the initial call is received by Mills Oakley. Mills Oakley will assess the circumstances and, where appropriate, establish the engagement structure for the purpose of supporting legal professional privilege in connection with the relevant cyber incident. 

Where that structure is used, Mills Oakley may engage one or more Cyonse panel members or referral network providers to deliver services such as forensic investigation, discovery, crisis response, breach response support, and other cyber incident response services. Any such services are provided by the relevant third-party provider under the applicable engagement arrangements, and not by Cyonse.

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4.4 No Representations Regarding Service Providers

Cyonse makes no representations or warranties to any Client, law firm, or other party regarding any service provider's qualifications, expertise, availability, or fitness for  purpose. Clients engage service providers at their own risk, subject to the terms of  their direct agreement with the relevant law firm and service provider.

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4.5 No Employment, Agency, or Partnership

Nothing in these Terms or in any engagement with Cyonse creates any employment, partnership, agency, joint venture, fiduciary relationship, or legal services arrangement between Cyonse and any service provider, Client, law firm, or other party.

Cyonse's referral network is designed to deliver the following outcomes for policyholders and their insurers:

Choice of trusted vendors: access to a curated, exclusive network of specialist cyber incident response providers

Faster response: reduced damage and downtime through coordinated, timely referrals 

Improved incident  outcomes: better recovery results through experienced, pre-vetted specialists 

These outcomes are delivered through Cyonse's referral and coordination function only. Cyonse does not guarantee any particular outcome and is not responsible for the performance of any service provider.

Cyonse maintains an exclusive network of specialist cyber incident response service providers ("Exclusive Network"). Membership of the Exclusive Network is granted by Cyonse at its discretion and is subject to a separate written agreement between Cyonse and each service provider. References to the Exclusive Network on this 
Website are for informational purposes only and do not constitute an offer of membership or any contractual commitment.

All content on this Website, including text, images, graphics, logos, methodology descriptions, and other materials ("Content"), is owned by or licensed to CYONSE PTY LTD and is protected by Australian copyright law and applicable intellectual property laws.

You may view and print Content for your own personal, non-commercial reference only.

You must not:

reproduce, republish, or redistribute any Content without our prior written consent use any Content for commercial purposes remove or alter any copyright, trademark, or proprietary notices 

The Cyonse name, logo, and brand elements are the property of CYONSE PTY LTD. Nothing on this Website grants any licence or right to use them.

This Website may contain references to or links to third-party websites, including partner organisations, law firms, and service providers. These links are provided for convenience only. Cyonse does not control, endorse, or accept responsibility for the content, privacy practices, or services of any third-party website or organisation. 

Your use of any third-party website is at your own risk and subject to that website's own terms and conditions.

To the maximum extent permitted by law, Cyonse excludes all liability for any loss or damage (including direct, indirect, incidental, consequential, or special loss) arising from:

your use of, or inability to use, this Website
any errors, omissions, or inaccuracies in the Content
any act or omission of any service provider, law firm, or other third party referred to
or through Cyonse
any unauthorised access to or alteration of your data or transmissions
any third-party content or conduct

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Cyonse's liability is limited to the extent that it arises solely from Cyonse's introducer and referral coordination function. Cyonse is not liable for the delivery, quality, timeliness, or outcome of any services provided by any service provider.

Nothing in these Terms excludes, restricts, or modifies any right or remedy, or any guarantee, warranty, or other term or condition, implied or imposed by the Australian Consumer Law that cannot lawfully be excluded or limited.

Cyonse is committed to protecting your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). 

Any personal information you provide to us through this Website (for example, via an enquiry form or email) will be handled in accordance with our Privacy Policy, which is available at [INSERT PRIVACY POLICY LINK]. 

Given the nature of Cyonse's services, we take the security and confidentiality of all information seriously. Please do not submit sensitive incident-related data, confidential organisational information, or legally privileged communications through this Website's general contact channels.

You must not use this Website in any way that:

is unlawful, fraudulent, or harmful
involves transmitting malicious code, viruses, or disruptive data
attempts to gain unauthorised access to any part of this Website or its underlying 
systems
interferes with the proper functioning of this Website

Cyonse reserves the right to restrict or terminate access to this Website for any user who breaches these Terms.

This Website and its Content are provided on an "as is" and "as available" basis without any warranties of any kind, express or implied, including warranties of merchantability, fitness for a particular purpose, or non-infringement.
Cyonse does not warrant that this Website will be uninterrupted, error-free, or free from viruses or other harmful components.

Cyonse may update, modify, or remove Content on this Website at any time without notice. We may also update these Terms from time to time. The updated Terms will be posted on this Website with a revised effective date. Your continued use of this Website after any changes constitutes your acceptance of the updated Terms.

These Terms are governed by the laws of Victoria, Australia. You submit to the nonexclusive jurisdiction of the courts of Victoria and the Commonwealth of Australia for any dispute arising in connection with these Terms or your use of this Website.

For any questions regarding these Terms, please contact:

CYONSE PTY LTD
Melbourne, Victoria, Australia
Email: info@cyonse.au

If you are seeking urgent cyber incident response assistance and the Website refers you to a 1800 hotline, calls to that hotline are received by Mills Oakley as part of the intake and engagement process described in these Terms.

Last updated: 1 June 2026